MYOB - Error when trying to email Invoice - An Email session could not be started - Please check your MAPI installation

An emailing invoice error that works for one version, not another due to MAPI installation requirements -

Client enquired –

I have been running Accounting Plus V18.

When I attempt to email an invoice I get the message: "An email session could not be started. Please check your MAPI installation".

I am trialing AccountRight Basics.

I can successfully email invoices using Thunderbird.

OK - I have scoured the forums and I get:

• Do not use 64bit (I'm not);
• Install Outlook as that is what MYOB supports (Yep but TB works with Basics);
• MAPI functions and how to use them;
• Set Thunderbird as default email (I have);
• Tried repairing/reinstalling V18 (no change in error).

Both MYOB programs are behaving differently yet using the same email set up .

Why can I email in AccountRight Basics but not in Accounting Plus V18 on the same Win 7 computer with the same email setup?

Solutions -

AccountRight Basics and Accounting Plus v18 run off two different email systems. AccountRight Basics runs off InterOp which is a more up  to date email protocol. Whereas Accounting Plus v18 would run off MAPI which is an older version.  Some email programs are better suited for different email protocols and thus I am not surprised that AccountRight Basics would work but Accounting Plus v18 doesn't. 
As I am sure that you may have noticed elsewhere on the MYOB Community Forum, MYOB has tested and will only support Outlook 2010 or later (32bit versions only). I would recommend confirming with the developers of Thunderbird in regards to checking to make sure that your version of Thunderbird is full MAPI compatible and that you have the correct setup to allow Accounting Plus v18 to interact with it.

Client confirmed –

Thanks Steven - that clarifies the difference.

Running Thunderbird 31.2.0.
There are two types of MAPI implementations, SimpleMAPI and ExtendedMAPI. TB supports simple MAPI, but I understand MYOB V18 requires ExtendedMAPI.

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Business Tips – 8 Productivity Tips to get more efficient!

Here are some productivity tips from Lucinda Lyons that she found made some days “freakishly productive”, as she wrote in Flying Solo.

Recently I isolated eight things I do on the days when I’m freakishly productive. Here’s my list.

I keep my home office tidy

When my home office is clean and uncluttered, so too is my brain; I’m clear about the tasks I need to complete and I’m motivated to complete them.

I write down my daily list of tasks

A list keeps me organised and on track, and ticking things off gives me a huge sense of achievement, which further feeds my productivity.

I write down an overall goal every morning

“ A list keeps me organised and on track, but it also gives me a huge sense of achievement, which further feeds my productivity.  ”

When I write down my goal at the start of the day it makes an enormous difference to my focus and productivity. For example, if my goal is: I will work with three new clients by the end of the month, then everything I do for that month (consciously and subconsciously) moves me towards that goal.

I finish what I start

This is a biggie for me. On the days when I’m most productive I actually finish every task that I start before moving on to the next one. By having this ‘completion mindset’ I’m programmed to just get in and get things done.

I work in my zone

Where possible, I think it’s important for people to work in their most productive ‘zone’. For me, this is usually early in the morning until around midday. I work outside these hours too, but I’m usually less productive.

I try to stay mentally alert

If my mind gets fuzzy, so too does my cranial output. To stay mentally alert I often use the Pomodoro technique – a great time management method that also boosts productivity.

I reduce distractions

When I need to focus I will usually shut down my email programs and the internet, put my phone on silent and close my door. Distractions are poison for productivity.

I’m accountable to someone

If I have a lot of tasks that I really need/want to get done, I’ll be accountable to my partner and I'll set myself a consequence. For example If I don’t get my tasks done I usually agree to scratch his meandering back itch for five minutes! It helps me focus if my productivity slips during the day.

What are your productivity tips?

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Reckon / Quickbooks – not accepting Tax File Number (TFN) on employee card

Query - A customer emailed saying they found Reckon/Quickbooks had not accepted a Tax File Number (TFN) when setting up an employee card.

Answer –

1.      First, check there are 8 or 9 digits in the TFN.

2.       Second, Reckon/Quickbooks in later versions, has an in-built tester to validate a TFN – at a post at Wikipedia, it is explained that the ATO uses an algorithm “based on simple modulo^[3]

(As an) example - given the TFN `123456782`, can be checked by the following process

The sum of the numbers  1 + 8 + 9 + 28 + 25 + 48 + 42 + 72 + 20 = 253.

253 is a multiple of 11 (11 × 23 = 253). Therefore, the number is valid.

Reckon uses the number check to validate the TFN, so re-check the employee gave the correct TFN. If it is still not accepted, a call to Reckon will be required to solve a detailed Tech. issue – call Reckon Australia on 02 9577 5000

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